FAQ

  What is the process time?

Processing time is 2-5 business days.

Processing time - the time it takes to complete an order. 

How long does shipping take?

After your order is completed, please allow 3-5 business days for your order to be shipped. all orders are shipped using USPS. Due to Covid-19, there may be a delay. 

Do you offer pick ups or delivery ?

No we do not. All orders are shipped and delivered by USPS. 

What if I don't know my size?

You can order our sizing kit or you can select the full set option if you do not want to wait for the sizing kit. 

What if I order the wrong size/ length?

We are not responsible if the wrong size/ length is ordered. We have a sizing guide to help prevent ordering the incorrect size. You can also order our sizing kit to prevent this. 

Do you accept cancellations/ returns? 

Yes, you can cancel your order within 10 hours of placing it. After 10 hours you are agreeing to receive your package. Due to Covid-19 ALL sales are final.  Please note that poor timing/planning, and not reading the listing descriptions are not excuses for a refund. If your item is damaged please contact us using the email;  B3nailsva@gmail.com. We will ask for you to submit photos of the damages.

How many nails come in a set?

When you select Extra small, Small, Medium, or Large you will receive 10 pieces and 5 extras for those just in case moments. If you select the full set option you'll receive 20 nails total . 

How long will my nails last ?

With proper application, your nails can last up to  2 weeks. With proper care they can be reused multiple times. 

How do I track my order?

Once your order has shipped, you will receive an email with your tracking number. 

Where is my order shipping from?

Louisa, Va 

What do I do if my package is lost or stolen?

After your package is sent to the post office, we are no longer responsible for your item(s). If your package is lost or stolen, you can file a claim on the USPS website. 

What if I enter the wrong shipping address?

Please send us an email at B3nailsva@gmail.com . If your order was already fulfilled or sent to the post office, we are unable to correct the error. 

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